Bhubaneswar: In a move aimed at making the grievance redressal process more accessible and efficient, the Odisha government is considering the introduction of a digital mechanism through which legislators will be able to hear public complaints.
The proposed system is expected to significantly streamline the process of registering and resolving grievances, ensuring faster and more transparent outcomes for citizens.
According to official sources, the initiative will enable Members of the Legislative Assembly (MLAs) to interact with complainants through digital platforms, reducing the need for physical visits and long waiting periods. This step is being seen as part of a broader effort to leverage technology for improved governance and citizen engagement.
The proposed arrangement includes setting up some digital platforms to facilitate seamless communication between the public and their elected representatives. Once implemented, individuals will be able to submit their complaints online, track the status of their applications, and receive timely updates on the progress of their cases.
Responding to queries on the matter, the Parliamentary Affairs Minister stated that the government is actively examining the proposal. He emphasised that ensuring quicker resolution of public grievances remains a priority, and digital intervention could play a crucial role in achieving this goal.
If approved, the initiative is expected to enhance accountability, reduce administrative delays, and bring governance closer to the people, particularly in remote areas.